Upload document Create flashcards. Flashcards Collections. Documents Last activity. Add to Add to collection s Add to saved. Same great products, different brand name This case study makes reference to TalkSwitch products, which have been renamed FortiVoice. To find out more about the FortiVoice systems of today and how they can help your business, or if you have questions about the name change, call us toll-free at 1.
Frank LaGreca, his partner John Cahill, and their team of 20 staff members are constantly on the go, providing the residential and business community in the scenic coastal town with superior cleaning services. The franchise was using an old Bizfon system that could no longer handle the influx of calls from prospective customers or keep staff members working in the field connected. After putting up with this problem and patching the holes for far too long, LaGreca knew he needed to change the way his business communicated.
The fact that it continually dropped, misdirected and lost calls was very unsettling, and I absolutely hated how its lack of performance and functionality reflected a negative image on my business.
The number of updates we had to install was simply unacceptable and I knew that we had to change our phone system or we would continue to lose customers. Since over 20 other franchise locations were already using TalkSwitch phone systems to conduct business, they suggested he take a look at a TalkSwitch.
I knew right away that this was a company that understood how small businesses work, and that understands how to make products that fit the needs of those small businesses.
There had to be a reason why so many other MaidPro franchises were using the TalkSwitch solution, so it made complete sense to switch over to a proven, reliable phone system to handle my communications.
It walks you through the steps with ease. Page Remote Extension Voicemail 3. Ensure that the remote extension has been enabled, otherwise you will not be able to activate its voicemail. Page 55 Configuration Notification Options: Define how TalkSwitch will dial out of your office when notifying you of a voicemail.
Page 56 If attempt unsuccessful: These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt. You can also specify the time interval between attempts. Page General Voicemail 3. These are generic mailboxes used for general purposes; such as messages for a sales team or technical support group. Page 58 Configuration Notification Options: Define how TalkSwitch will dial out of your office when notifying you of a voicemail.
Page 59 If attempt unsuccessful: These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt. Page Global Settings 3. Global Message Waiting Indicator: This option can be useful if you use only a limited number of voice mailboxes. Page 61 Remove blank and hang up messages automatically: Enable this option if you tend to get several messages where callers hang up rather than leave messages.
Next, set the start times for each mode. If you want TalkSwitch to change modes more than twice in one day, you can activate up to two extra mode changes. Page Auto Attendant A total of 9 different Auto Attendants can be recorded or loaded with a combined total time of 30 minutes shared with voicemail.
Memory can be expanded up to 5 hours using TalkSwitch Memory cards. You do not have to use or record all 9 Auto Attendants. Page 64 The Auto Attendants can be recorded from any Local Extension or remote phone with touch-tone commands. If you have the Administrator password enabled, you need to enter it.
Page 66 TalkSwitch will handle the call accordingly. Not all fax machines emit a CNG tone, and as a result, TalkSwitch will not be able to detect those fax calls and route them to the fax machine. Page 67 Back and section 3. If TalkSwitch is not connected to another system, 7 is inactive. Page 68 Load Auto Attendant: Selecting this button displays a dialog box with instructions on how to load an Auto Attendant using a pre-recorded.
If you want to have Auto Attendants professionally recorded, make sure you specify that the files need to be 8KHz, 8bit, mono, and saved as a mu-law format. This feature helps you keep track of memory usage, as you may have unused Auto Attendant messages that can be deleted to free more memory.
Page Telephone Lines The caller will always hear one more ring than the number of rings you select, since TalkSwitch uses the first ring to determine the ring type and support Caller ID information. Page Voip Lines Note: if you call on any line, TalkSwitch will answer after 15 rings with a generic Auto Attendant so that you can still access the system to make configuration changes, change modes, access voicemail or dial Extensions.
Extensions to ring on an incoming call before Auto Attendant answers : Select the Local Extensions you would like to ring before the Auto Attendant answers.
Page 72 If you select this option, no Call Cascade actions such as voicemail can be performed. Note: if you call on any line, TalkSwitch will answer after 15 rings with a generic Auto Attendant so that you can still access the system to make configuration changes, change modes, access voicemail or dial extensions.
By default, all activated Local Extensions will ring. If you require certain extensions to ring in a sequence, i. Page 74 Call Cascade sequences differently for both scheduling modes the scheduling for these modes are set up on the Modes tab. Even if a call is manually transferred to a Local Extension that is busy, TalkSwitch will follow the Call Cascade options for that extension.
Please try again later. Page 76 TalkSwitch will assume the call has been answered and will not follow through with the Call Cascade. Page Extension Ring Groups - Call Cascade TalkSwitch voicemail, please ensure you set the number of rings in this section to a number less than the cell phone company voicemail or system prompt.
You can set up the Call Cascade sequences for both Modes the scheduling for these modes are set up on the Modes tab. You can make a direct call to TalkSwitch, activate Call Bridge and enter the telephone number you want to dial. TalkSwitch dials the number from your office telephone or VoIP lines and connects the two calls together the call you made to TalkSwitch and the call TalkSwitch made from your office to the dialed party. You will need to activate Prompted Call Back before you can use this feature.
TalkSwitch will initiate the Call Back using the same line you initially called. You can make configuration changes to this Auto Call Back by dialing into this phone number only. If you need to record an Announced Message for a particular Auto Call Back account, it must be on the same TalkSwitch unit as the account. TalkSwitch will Call Back out on the same line the call originated.
When you access Prompted Call Back from out of the office, you may change this number before initiating a Prompted Call Back. Page 84 This option is designed to give you security and to restrict who can use Prompted Call Back. Simply fill in a 4- to 8-digit password, and when TalkSwitch calls you back, you will be prompted to input the password to accept Call Back.
The call back number shown will always be the last number TalkSwitch dialed in the last Prompted Call Back session. Page Options This section deals with the adjustment of volume and system gain controls. This allows you to adjust levels during a conversation without having to first save the configuration to TalkSwitch.
Page Transfer Options Any changes made in this section affect the entire system. Transfer and clear: TalkSwitch has the ability to clear lines after a call has been transferred. Page 88 Voicemail box. This section allows you to choose which transfer prefix you would like to use to perform the action. Page Miscellaneous 3. Adjust them according to your needs.
Caller in queue reminder: When a caller is in queue at an extension already in use, a reminder tone is played at the extension to let them know they have a caller in their queue. Page 91 TalkSwitch send the number only. The default setting is to play only PA announcements through the PA jack by dialing 0 from any extension. Page Troubleshooting 3. If your system does not appear to be functioning properly, please contact your dealer for assistance. Flash Lengths The default time is 2 seconds so TalkSwitch can let the lines settle after going off hook before sending the DTMF digits.
Page Troubleshooting - Advanced Page 95 4 ports for each TalkSwitch unit. RTP ports are even numbered from the start port. Page Using Talkswitch Auto Attendant must first answer the call or someone in the office must then transfer the call. For details on configuring TalkSwitch to ring specific extensions during inbound calls, see section 3.
Once calls have been answered at a Local Extension, they can be transferred to any extension or voice mailbox. This will route the call to your Local Extension. Also, if you have Music-on-hold enabled, the caller will not hear music while they are on hold.
TalkSwitch has 10 Park Orbits in all models. Page Retrieving A Parked Call Call Queue is a useful feature for placing multiple callers on hold at your extension while you are on an existing call. If the person at the extension does not want to take the new call, they can simply ignore the Call Waiting beeps and then TalkSwitch will direct the caller to the next level of the Call Cascade for that extension for example send the caller to the associated voice mailbox.
Page Transferring Calls From A Remote Extension TalkSwitch plays a pre-recorded prompt to the caller asking them to record their name at the sound of the tone. You must save the configuration for the volume setting to take effect. Transfer settingsThe Transfer Settings area allows you to select the sound to play while the caller is beingtransferred from an auto attendant or to another extension. Select the sound to play while the caller is being transferred.
Deleting a music on hold fileYou can delete a music on hold file. This may be required if you need more space for voicemailmessages. In this case you can use an external audio source for music on hold, or you canupgrade the memory capacity of the TalkSwitch units. See Increasing memory capacity onpage Click Delete Wav File. The system deletes the. However, if the PA jack is configured forvoicemail screening, and music on hold is playing, voicemail screening will not interrupt themusic on hold.
See PA Output on page Thee-mail includes the caller ID, and can include the voicemail message as an attachment. The e-mail can optionally include links to delete or save the voicemail message. If you delete thevoicemail message, it will be removed from the TalkSwitch system. The system can send notification to up to four e-mail addresses per mailbox. For example, if acaller leaves a message in the general mailbox for the sales group, the system can send an e-mailto four members of the sales group.
An e-mail address can be assigned to multiple mailboxes. The Email Service page allows you to maintain e-mail addresses, set up the e-mail serverparameters, and test the e-mail server. Select the Email Service page. Email notification settingsThe Email Notification Settings area allows you to add up to e-mail addresses. Select a slot for the e-mail address. Select the Notification option.
The notification is less than characters, so is short enough to be sent in one e-mail to a cell phone. Import an email listThe Import an Email List area allows you to import e-mail addresses from a. Each entry in the file must be formatted as follows: name,e-mail address.
For example:John Doe,john. Click Select File. The Import an Email List window appears. Select the. Use e-mail account information from your Internet service provider ISP or administrator. When e-mail notifications arrive from the system, this e-mail address will show up in theFrom field. To configure authentication and server port numbers, click More Settings.
The InternetEmail Settings window appears. See Outgoing server authentication on page 44 and Outgoingserver port numbers on page The links will allow the recipient to delete or save the voicemail message. The e-mail notification can only include the links if the voicemail message is attached.
Deleting the voicemail message will remove it from the TalkSwitch unit. Enter the name of the Incoming mail server POP3. The Internet email settings window appears. See Incoming server authentication on page 45, Incoming server port numbers on page 45 andIncoming mail server options on page The outgoing server is also referred to as the SMTP server.
Itcan have its own account information, or can use the account information from the incomingserver. The incoming server is also referred to as the POP3 server.
The user name willautomatically appear in the Incoming Server Authentication area. The password willautomatically appear in the Incoming Server Authentication area. Outgoing server port numbersThe Server Port Numbers area allows you to enter a port number for the outgoing server.
This isonly required if the standard default port number cannot be used. If required, enter a different port numberranging from 0 to Incoming server authenticationThe Incoming Server Authentication area allows you to enter the user name and password of theaccount from the incoming server. Enter the User name of the account from the incoming server. Enter the Password of the account from the incoming server. Incoming server port numbersThe Server Port Numbers area allows you to enter a port number for the incoming server.
The default Incoming mail server POP3 port is If required, enter a different portnumber ranging from 0 to Incoming mail server optionsThe Incoming Mail Server Options area allows you to specify how often the TalkSwitch unitshould check the incoming server for e-mail messages from users deleting and saving voicemailmessages.
Select the Email request interval, ranging from 1 minute to 30 minutes. Testing the e-mail server settings1. Click Test Account Settings. A window appears, prompting you to save the configuration. Click Save. The system saves the configuration, then the Test Account Settingswindow appears. Enter an e-mail address in the Test email address box, and then click Start.
The followingwindow shows a successful result, with each task completed. If a task fails, the TalkSwitch system is not able to send e-mail messages.
Ensure the e-mail address has received the test e-mail. Note that the e-mail may have beenrouted to a junk or spam folder. Managing voicemail messagesIf the Notification option is set to Include voice message as attachment, the recipient can play,save or delete the voicemail message.
To play the voicemail message, the recipient double-clicks the attachment. The default. To save the voicemail message, the recipient clicks Save message. The e-mail programcreates a new e-mail message with the To and Subject fields completed. The recipient sendsthis e-mail message. However the system will not delete the voicemail message. Note that the system allows up to 99 voicemail messages per mailbox.
Therefore users shoulddelete voicemail messages before the mailbox fills up. To delete the voicemail message, the recipient clicks Delete message.
Upon receiving the e-mail message, the TalkSwitch unit will delete thevoicemail message. Setting up POP3 service with Microsoft ExchangeIf your system uses Microsoft Exchange, and you wish to include voicemail messages asattachments within the notification emails, you must set up POP3 service.
For instructions on how to download, install and configure POP3 service, refer to the Microsoftdocumentation included with your version of Exchange. Security recommendations1. Follow the Microsoft procedures for tightening security. The POP3 service is a virtual server.
You can use the following techniques to controlincoming access to a virtual server. Refer to the Microsoft documentation included with yourversion of Exchange.
You can also view registrar entries, viewregistration status, set codec options, and reserve VoIP lines for specific setups. The layout ofthe page depends on whether you are configuring a TalkSwitch profile or a serviceprovider profile. The TalkSwitch profilecontains registration details and authentication information. TalkSwitch systems at other locations are configured as SIP clients. Once the destination is resolved, the call goes directly from the source to the destination.
Select the VoIP Configuration page. Leave the Disable public IP address substitution check box cleared. Service provider profileIf setting up a service provider profile, the Activate Profile area allows you to activate the profile,enter the profile name, set up public IP address substitution, and set up keep alive messages.
Select the Activate Profile check box. Enter the Profile name. The default profile name is Service provider n e. Service provider 1. If your service provider requires you to register using your private IP address, select theDisable public IP address substitution check box. For information on how to set this, see the service configuration guide for your VoIPservice provider. If your service provider requires you to set up keep alive messages, and if your router doesnot support uPNP, set up keep alive messages.
For information on configuring keep alive messages, see the service configuration guide foryour VoIP service provider. The Keep Alive Settings window appears. Nortel MCS The default setting is 45 seconds. The page enables theRegistrar authentication list and the View Registrar Entries button. See VoIP Trunking on page The VoIP Settings window appears. See Router port forwarding on page The page disablesthe Registrar authentication list and the View Registrar Entries button.
Ensure the router is set up to perform port forwarding for the SIP signalling port. See Routerport forwarding on page If the service provider does not specify a value, leave the box blank. Set Registrar authentication to Yes digest. This restricts access and allows only authorizeddevices to connect. Devices will require digest authentication to access the VoIP network. This method of authentication is very secure.
All SIP clients must use this name. Enter the Password. All SIP clients must use this password. The Registrar authentication list is disabled. Enter the Password from the SIP server. The same setting is used for the TalkSwitch profile and all service provider profiles. Extension names are used by default. See Caller ID settings on page 66 to select the phone number that will appear on theother phone. You can alsoreserve VoIP lines for a specific use. For example, you can set aside two lines for externalIP extensions.
Reserving VoIP lines guarantees resources for a specific network. Sharing VoIP lines uses themmost efficiently. When reserving VoIP lines for a service, the choice ranges from 1 to the number of unreservedVoIP lines at this location. Shared means do not reserve any VoIP lines for this service. Onlyunreserved lines will be available. Clicking the button shows the Registrar Entries window with a listof the VoIP numbers, their IP addresses and port numbers, and the number of seconds until theirregistrations with the SIP server will expire.
Click View Registrar Entries. The Registrar Entries window appears. Viewing registration statusClicking the View All Registrations button shows a window with a list of VoIP numbers, theirregistration status, and the number of seconds until their registrations with the SIP server willexpire. Click View All Registrations. The Registration status window appears. Choose All Registered Numbers or an active profile. Setting codec optionsA codec is a method of compressing and decompressing audio signals for communication acrossa network.
TalkSwitch supports the G. The Codec Options window allows you to select the codecs your system can use, specify thepreferred codec, and clear the unsupported codecs.
You can specify the codecs for the TalkSwitch profile, and for each service provider profile. External IP extensions will use thepreferred codec specified in the TalkSwitch profile. Click Codec Options.
The Codec Options window appears. Select the codecs your system can use, and clear the unsupported codecs. It requires the least bandwidth andaccommodates the highest number of concurrent calls.
It requires more bandwidth andaccommodates fewer concurrent calls. It requires the mostbandwidth and accommodates the fewest number of concurrent calls. Select the Preferred codec. Set Voice activity detection VAD. Enabling VAD reduces voice bandwidth when no speech isdetected, and reduces transmission of background noise. We recommend disabling VAD tokeep bandwidth available for speech. Call Reporting polls the call detail record CDR output from the TalkSwitch unit, and writes theinformation to a database file.
It then reads the database file, and generates reports. The Licensed Add-Ons page allows you to try, buy and activate Attendant Console and CallReporting, and to buy and activate an extended warranty. The Buy It button displays contact information according to the location of installation. Installers have the option to have their contact information display in this window by followingthese steps Copy the varinfo.
Edit the copied version of varinfo. If you want to also display your logo, edit the copied logo. Your contact information will display provided these new files are in the TalkSwitch programdirectory. An analog extension is a device standard phone, cordless phone, fax machine or modem connected to an extension jack on the TalkSwitch unit.
An IP extension can be internal or external. An external IP extension is an IP phone located outsidethe office. It is connected to the TalkSwitch system through the Internet. See Adding IP phoneS on page 82 for more information. Each TalkSwitch unit can have up to 16 local extensions.
Either four or eight local extensionscan be analog or IP extensions, depending on the model of the TalkSwitch unit. The remainingtwelve or eight local extensions can only be IP extensions.
All local extensions are active by default. If you plug a standard phone into an extension jack, itwill be ready to make and receive calls.
However configuration is required to set up anIP extension. Extension tabThe Extension tab allows you to set up the extension type, user name, make and model, promptlanguage, IP extension details, programmable keys, direct line access, hotline, hunt grouppermissions, caller ID, and call cascade for each local extension.
Select the Extension tab. Activate extensionThe Activate Extension area allows you to enter information about the user and the extension.
In this case, you will enter the First name and Last name, and will select the Systemprompt language. Select the extension number. If necessary, select the Activate Extension check box.
All extensions are enabled by default. Select the type of extension in the Extension type list. Choices are Regular phone or fax andIP extension. Regular phone or fax allows you to set up an analog extension. The names are used for caller ID, and appearwithin the configuration pages. The Last name is used with the dial-by-name directory. Select the Type of phone. The TalkSwitch system uses this to configure the phone withsupported features like intercom paging, group paging and the message waiting counter.
Themodels of IP phones that are available vary by market - see your reseller for details. Other IP phones that support theG. As TalkSwitch cannot enable special features, or customization of these IP phones,further configuration will be limited to the programmable options on the phone itself.
Select the language for prompts heard by the user of the extension in the System promptlanguage list. The layout ofthe area depends on the type of phone.
Status will change to Registered, and the IP address of the phone will appear. Set the Location of the phone. This is available for the Counterpath eyeBeamsoftphone only. Warning: Using an external IP extension to call an emergency service number will not sendthe correct address to the emergency operator. We strongly recommend that you apply awarning label to any external IP extension stating:If an emergency call is made from this phone, you must provide your address to theemergency operator.
Use one of the procedures below to identify the IP phone, depending on the makeand model. This method isavailable if you connected the phone to the LAN. If a phone has already been assigned to an extension, ExtAssignment shows the extension number, first name and last name. If a phone can beassigned to the extension, Ext Assignment shows Available. TalkSwitch TSi1. Set the MAC address of the phone. This is required if you are setting up anexternal IP extension.
The MAC address is printed under the base associated withthe handset. The MAC Selection window appears. A base can accommodate up to eighthandsets. If a handset has already been assigned to an extension, Ext Assignmentshows the extension number, first name and last name. If a handset can be assignedto the extension, Ext Assignment shows Available.
Select the Handset ID for the extension. Use the handset name on the handset screen, asshown on page Polycom or Grandstream1. Enter the MAC address. Counterpath or Other IP phone1. Enter the User name and Password. The default settings are user[extension number] andpass[extension number].
These are used to manage calls between TalkSwitch and the IPextension and must match the username and password of the IP phone. Change onlyif required. Direct line accessThe Direct Line Access area allows you to select the hunt group that the local extension will useautomatically. When an analog phone goes off-hook or a number is dialed on an IP phone, the TalkSwitch unit will automatically find an available line within that hunt group.
Enable direct line access and select the huntgroup. As soon as the fax goes off-hook, it finds an available line within the line hunt group.
Click Additional Settings. The Additional Settings window appears. Select the Direct Line Access tab. Select the Use direct line access on check box. The window enables the list of linehunt groups. Select the hunt group. Note: When using direct line access, you hear the telephone company dial tone when you pickup the handset. You do not hear the internal dial tone. Hotline accessThe Hotline Access area allows you to select the resource that the extension will connect to.
Thisrestricts the extension to one special task, and you cannot use the extension for anyother purpose. An analog extension will automatically connect to the resource when you lift the handset. A TSi will connect to the resource when you press the top programmable function key. A TSiwill connect to the resource when you press the HotLine softkey.
Other IP phones do notsupport hotline access. Select the Hotline Access tab. Select the action in the Connect to the following resource list. Hunt group permissionsThe Hunt Group Permissions area allows you to select the hunt groups that the extension canuse. Each extension has access toall hunt groups by default. Select the Hunt Group Permissions tab. Set the check boxes in the Hunt Group Permissions area to control access to the hunt groups. Select a check box to grant access to the hunt group, or clear the check box to removeaccess.
If this is selected, the user cantransfer a call to a remote extension using the same telephone line that the caller is on. Theuser dials Flash, remote extension, and then Flash 4. The telephone company puts thecaller on hold, and the TalkSwitch system uses the same telephone line to try the remoteextension. Select the Caller ID Settings tab. Set each Caller ID used for service provider list to the phone number that should be displayedduring a call through the VoIP service provider.
Thisselection makes the most sense if your VoIP numbers have been configured to handle allinbound calls the same way. About call cascadesThe Call Handling area allows you to set up call cascades for the local extension. A call cascaderoutes an incoming call, depending upon whether the local extension is busy, unanswered,answered, or in Do Not Disturb mode.
You can set up different call cascades for Mode 1 and Mode2. When the system is in Holiday Mode, all the local extensions will either use their Mode 1 callcascades or their Mode 2 call cascades. For example, if a call reaches your desk and you are away, the call can be transferred to anotherlocal extension. If that extension is not answered, the call can be routed to your cell phone. Ifyou do not answer your cell phone, the call can be transferred to your voice mailbox. Note that the system can be configured to ignore the call cascade for an unanswered intercomcall, or for an unanswered transferred call.
Being routed by the call cascadeSecond, the call cascade routes the call. It can try up to three routing alternatives. If theextension is not available, the call cascade tries the first alternative. If that is not available, ittries the second. If the second alternative is not available, it goes to the third. The call can betransferred to a local extension, remote extension or general voice mailbox.
The systemhangs up after the caller leaves a message. The system hangs up after playing the announcement. The call isplaced on hold. The TalkSwitch system will ring the local extension when itbecomes available. Exiting the call cascadeThird, the call exits the call cascade. Setting up a call cascadeBusy call cascadeThe busy call cascade is used when the extension is busy. Select the Mode 1 tab or the Mode 2 tab.
Select the Busy tab. Set up the first alternative. You can set the duration of the remindertimer, to control how often the caller hears the prompt. See Call Reminders on page The Call Reminder Timers window appears.
If you selected an extension in the first alternative, set up the second alternative. Choices range from 1 to 9.
If you selected an extension in the second alternative, set up the third alternative. Depending on the action, resources are voice mailboxes,announcements, or auto attendants. No answer call cascadeThe no answer call cascade is used when the extension is not answered.
Select the No Answer tab. Answered call cascadeThe answered call cascade is used when the extension is answered.
Select the Answered tab. Set the When a call is answered list. This option disables the remainingcontrols in the tab. The caller is prompted to statetheir name. If the user accepts the call by pressing , it isrouted to the extension. Do not disturb cascadeThe do not disturb call cascade is used when the extension is in Do Not Disturb mode.
Select the Do Not Disturb tab. The administrator can enable or disable Do Not Disturb mode for a local extension by phone. Ignoring call cascades for unanswered intercom callsAn intercom call is an internal call from a local extension to another local extension, remoteextension or ring group. However you can configure the system to ignore call cascades for unansweredintercom calls.
See Internal Calls on page The Intercom Calls Options window appears. To have the system ignore call cascades for unanswered intercom calls, clear the Intercomcalls follow cascade settings check box. However, if a remote extension or ring group has call screening enabled, callscreening will occur. If the call is rejected, the system will follow the call cascade. Do not disturb on. If all the local extensions in a ring group have do not disturb modeenabled, the caller will hear a busy tone.
Ignoring call cascades for calls transferred from local extensionsA user at a local extension can transfer a call to another local extension, remote extension orring group.
In thiscase, the system will ring back the local extension that transferred the call, reconnecting theuser with the caller they transferred. The Transfer Preferences window appears. Select the appropriate tab. Voicemail tabThe Voicemail tab allows you to activate the voice mailbox or announcement, load the greeting,set the action to perform if the caller dials 0, and set up voicemail notification. By default, each local extension mailbox is activated. Therefore users should deletevoicemail messages before the mailbox fills up.
Select the Voicemail tab. If necessary, select the Activate Voicemail check box. Mailbox greetingThe Mailbox Greeting area allows you to load a greeting, and configure the voice mailbox as amailbox or announcement.
Note that you can also record a greeting using a local extensionconnected to the TalkSwitch unit. The greeting should tell the caller to dial 0 to perform the action selected in Caller options, ifyou will configure these options.
To record a greeting:a Pick up a local extension connected to the TalkSwitch unit. To load a greeting:a Obtain an 8 kHz, 8 bit, Mono, u-Law. The Load Greeting window appears. The systemwill load the. To configure the voice mailbox as a mailbox, leave the Play announcement only check boxcleared. The TalkSwitch unit activates the greeting and the mailbox, and enables all thecontrols on the page.
The caller will hear a greeting, and will be able to leave a message inthe mailbox. To configure the voice mailbox as an announcement, select the Play announcement onlycheck box.
The TalkSwitch unit activates the greeting, disables the ability to leave amessage, and disables the Notification Settings area. The caller will hear a greeting, but willnot be able to leave a message. Caller optionsThe Caller Options area sets the action to perform if the caller dials 0 during the voicemailgreeting. You can set up different actions for Mode 1 and Mode 2.
For each mode, select the action to perform if a caller dials 0. Depending on the action, enter the extension number or auto attendant. Notification settingsThe Notification Settings area allows you to set up voicemail notification, which tells the user ifa caller leaves a message. Advise eachuser to set up their e-mail accounts to allow e-mail notifications to go to their inboxes.
Set up the e-mail addresses. See Email Service on page Select the Email Notification tab. Select the Enable email notification check box.
Click Edit. The Email Addresses window appears. Select up to four e-mail addresses.
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