While it is a legislative requirement that some medical practitioners must bulk bill the new telehealth services for certain patients including those who are more vulnerable to COVID , these requirements do not apply to allied health practitioners as of 20 April Allied health practitioners may employ their usual billing practices for delivering services via telehealth.
Patient privacy is another key issue that allied health practitioners need to consider when using telehealth to conduct consultations. AHPRA guides practitioners to confirm the identity of the patient at each consultation, which may be more challenging if telephone is used as opposed to videoconferencing , or if the patient is a new patient for the practitioner. Finally, all registered health practitioners who intend to use telehealth to conduct patient consultations ought to ensure that they have appropriate professional indemnity insurance arrangements in place for all aspects of their practice, including telehealth consultations.
We encourage practitioners to contact their professional indemnity insurer about their intentions to use telehealth, and confirm that the appropriate coverage is in order.
Please contact Kellie kdelloro meridianlawyers. Download here. Unfortunately, many businesses closed for a period of time while others worked on reduced hours. And for others, staying open meant finding new ways of doing so, such as by providing virtual services. The fallout of COVID is likely to be with us for some time, so we all need to be careful to not become complacent and make changes too quickly. This can at times be challenging as the federal government is making recommendations, yet all state and territory governments are moving at different paces in terms of lifting restrictions.
Information about this can be found on the following websites:. Australian Federal Government - www. Northern Territory - www. Victoria - www. Western Australia - www. Business owners may also wish to seek guidance and clarification from their professional association. It could also result in staff not understanding the changes and not adhering to them as they should. Unfortunately restrictions could at any time be wound back which is another reason why a planned and measured approach is ideal.
All changes should be communicated to clients. It also helps your clients understand what you expect from them to maintain this safety. This communication can be done in a variety of ways, such as by simply posting notices around the premises or sending email updates.
Not all businesses and business owners are the same and therefore how they provide services during the period of restrictions and how they transition out of these will, and should, differ.
You should consider the following when planning to transition out of restrictions:. The services provided by some professionals requires them to come into close contact with their clients, whereas other services can be offered from more of a distance.
When thinking about making changes to your services, you need to carefully consider how close this will require you to be to your clients and if this is something you think you can do safely.
If your clients are at an increased risk, possibly due to their age or health condition, this should be seriously considered when assessing how the business provides its services. You also need to consider your health and that of those you live with. All business owners and professionals need to be sure they have insurance to cover them for what they do. During the period of restrictions, when some professionals changed the way they were working this led to changes in their insurance cover.
This puts unfair pressure on business owners to do the wrong thing to keep their clients happy. Of course one of the core functions of running a business is to keep clients happy and satisfied, after all they keep you in business. When making changes to come out of restrictions, ensure these are planned, well thought through and explained to your clients.
As more and more businesses are coming out of their restrictions and returning to their usual services, it can be very tempting to follow suit. However, please be sure no changes are made without careful consideration and planning, as the risks are too great.
The information supplied by you will be received, retained, used and disclosed by Guild Insurance Limited and its related companies and business partners for the primary purpose of providing you with further information on, evaluating, affecting, managing and administering products and services offered by Guild Insurance Limited and its related companies and business partners.
You may also access the personal information Guild Insurance Limited holds about you by contacting: Phone: Adverse patient outcomes A dentist referred one of her patients to a colleague for extraction of tooth While the initial conversation was had over the phone, she emailed through a written referral a few days later. Relying on memory, she wrote tooth 45 in the referral, instead of The wrong tooth was subsequently extracted, causing much embarrassment to both dentists and claims of negligence against them.
A young woman presented for the extraction of tooth While the dentist asked her a number of questions about her medical history, he did not review the form or ask her about known allergies. He subsequently prescribed an analgesic containing codeine.
A letter of demand for compensation followed soon after. Claims of negligence or misconduct against you A patient telephoned her dentist after hours to report persistent pain and swelling post procedure. The dentist took the call on his mobile phone while he was driving home from work. No problem! We are happy to help you with this. Just let us know. If you require more detailed or historical information, or specific documents, accessing that health information may require some time and, in the case of electronic clinical information, provision of this information in a readable format.
Download Form Here. Under privacy law, patients have rights of access to dental information held about them by this practice. If you would also like to see the records we hold about you and your treatment please let us know.
Should you have any queries in relation to the above, our practice staff are happy to address these for you.
Should you wish to make an application for access please approach our reception staff and they will assist you in getting under way with your application. Accessing your Dental Records. However, the expectations in the new Reflective Tool are substantially the same. To conduct a literature search, you could either visit the library personally, search the database online or phone 02 to request guidance and assistance.
You may wish to perform an audit of your own records to ensure you are meeting the standard required. There are a number of excellent dental record audit tools available to assist you — please access these via the table below.
Advisory Services Information Kit:. Privacy Legislation Information Kit. Dental Records Audit Tool. Dental Records Information Sheet. Initial Medical History Form Template. Updated Medical History Form Template. Medication History for Clinicians Template. How to Take a Medication History Article. Consent Information Sheet.
Practical Guide to Dental Radiology. Periodontal Assessment Treatment Flowchart. Parts 1 and 2. Mandatory Notification of Data Breaches. Patient Identification Photos and Privacy Law.
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